With 900-plus miles of underground pipeline in our system, breaks and leaks will happen. When they do, it’s up to our service crews to make repairs and get the water flowing again promptly.
MMWD has four service crews, each with four crew members: two utility workers or laborers, a heavy equipment operator, and a crew leader who oversees the job while also working right alongside the team. For a typical main break, one service crew can make the repair in three to six hours. For larger, more complicated breaks, crews work together to get the job done. There is always a crew on call—24-hours-a-day, 7-days-a-week—to respond to emergencies.
For our service crews, every work day is different, depending on what needs arise. On a “normal” day, crews are busy putting in new service connections, installing firelines and hydrants, and making scheduled repairs. But if an emergency call comes in, regular duties are set aside. A main break can mean working all night in the cold or rain to get the water turned back on for our customers.